Hôtel Grand Vm Conference & Spa 5

My wife and I stayed at this hotel for a week on an all-inclusive package. We particularly enjoyed several aspects of our stay. The rooms are modern, spacious and comfortable, offering a good level of comfort. The hotel is also very attractive, with well-maintained communal areas that create an excellent first impression. The swimming pools are clean, well managed and pleasant, and the water slides are a nice addition for both adults and children. The staff were generally polite and helpful throughout our stay, which was much appreciated. The spa is truly magnificent and is undoubtedly one of the hotel’s strongest assets. We also enjoyed a massage during our stay, which was an excellent experience. The therapists were professional and attentive, making it one of the highlights of our holiday. On the other hand, several aspects of our stay were disappointing and could be significantly improved. The food lacks variety: many dishes are repeated from one day to the next and the breakfast changes very little, which quickly becomes monotonous during a week-long stay. The all-inclusive package also left us wanting more. The choice of included drinks is very limited, many cocktails are only available at an additional cost despite their average quality, and even the minibar in the room only contained bottled water. We were also disappointed that the beach bar stopped serving drinks relatively early in the evening, meaning it was no longer possible to enjoy refreshments by the beach despite having paid for an all-inclusive stay. We were also surprised by the number of services requiring an extra charge. Although our package included one complimentary access per person to the rooftop pool during the stay, any additional visit cost €25 per person. Several spa services were also charged separately. This gives the impression that the “all-inclusive” package is actually quite restrictive. The spa’s emotional shower was unfortunately out of order throughout our stay. The Wi-Fi connection was very unreliable and almost constantly unstable. We also regretted the complete absence of evening entertainment or activities organised by Ovoyages, making the atmosphere rather quiet after sunset. The gym was another disappointment. Around 80% of the equipment was broken or in very poor condition, making it difficult to enjoy a proper workout. Housekeeping could also be improved. Beach and pool towels could not be exchanged during the day, which is inconvenient after spending several hours swimming or at the beach. The hotel’s location is not ideal. The surrounding area is poorly maintained, with a significant amount of litter and very few restaurants, shops or activities within walking distance. The beach itself also deserves improvement. It was not particularly well maintained, with litter both on the sand and around the beach. In addition, people from outside the hotel regularly entered the beach area to sell products to guests. We were surprised by the apparent lack of security or access control, which affected the overall feeling of comfort and exclusivity expected from this type of resort. Beyond all of these points, one situation particularly disappointed us. Due to a flight delay beyond our control, we arrived late in the evening. However, our package included dinner from the first day of our stay. Upon arrival, we were simply informed that the restaurant was closed and that no alternative could be provided. We were particularly disappointed by this lack of flexibility and empathy, especially as we were advised to dine at the rooftop restaurant, which is not included in the all-inclusive package and requires an additional payment. We would have appreciated a simple solution, such as offering a cold meal or another alternative, in order to honour the services included in our reservation. Overall, this hotel has genuine qualities: beautiful rooms, attractive facilities, excellent pools and an outstanding spa. Unfortunately, these positives are overshadowed by numerous shortcomings, including a restrictive all-inclusive concept, frequent extra charges, disappointing food variety, poor beach management and a lack of flexibility towards guests. Considering the overall quality of the experience, we believe the price paid is too high for what is actually offered. With better attention to customer service and improvements to several key aspects of the hotel, this could become an excellent destination. At present, however, we would struggle to recommend it without reservation.

V Grand hotelu VM jsme s manželem strávili 8 dnů a byli jsme víc než spokojení. Moderní, dobře vybavený hotel, všude bylo čisto, personál byl velmi příjemný vždy ochotný pomoci. Naprosto skvělá byla hotelová restaurace – příjemné prostředí, každý den obrovská nabídka pokrmů (mořské plody, ryby, běžné maso, zelenina čerstvá, tepelně upravená, nakládaná, mnoho různých salátů, pomazánek, ovoce čerstvé i kompoty, všechny možné přílohy, sladké i slané pokrmy). Dle své chuti i preferencí si mohl vybrat naprosto každý. V hotelu bylo několik automatů, kde si každý mohl načepovat pitnou vodu. V restauraci i mimo (na pláži a u bazénu byly bary nabízející nealkoholické i alkoholické nápoje a skvělou kávu. Součástí hotelu byl i tzv. „Vodní svět“ – Několik bazénů (pro děti i dospělé), pro děti mnoho vodních prvků a atrakcí (různé skluzavky, tobogány, zábavné sprchy), zábavné programy pro děti i dospělé zajišťovali mladí animátoři. Hotel nebyl situován přímo u pláže, ale pěšky to k pláži trvalo jen pár minut. Mezi hotelem a pláží taky jezdil elektromobil, který k moři odvezl každého, komu se z nějakého důvodu pěšky nechtělo. Chci zmínit i dvě osoby, které si zaslouží mimořádné ocenění. 1. Šéf hotelové restaurace, pan Erioni, který dohlížel na bezproblémový chod restaurace (čisté, upravené prostředí, vždy volá místa u stolů, žádné fronty, nesmírně ochotný a úslužný personál). Když bylo třeba, pan Erioni osobně svým podřízeným vypomáhal. 2. Mladá, nesmírně příjemná filipínská masérka Leonora. Nikdy dřív jsem nezažila tak úžasnou masáž. Panu Erionovi i slečně Leonoře chci tímto vyjádřit obdiv velký dík za perfektně odváděnou práci. Ale abych jen nechválila – předpokládám, že nejen já bych přivítala v koupelně, sprchovém koutě, madlo, kterého by bylo možné se ve sprše přidržet. Taky alespoň malou poličku k odložení mýdla či šampónu při sprchování. Together with my husband we spent 8 days at the Grand Hotel VM, and we were more than happy. A modern, well-equipped hotel, all areas of the hotel were tidy and clean. The hotel staff were very pleasant, always willing to help. The hotel's restaurant was absolutely brilliant - a pleasant setting, a huge menu of dishes every day (seafood, fish, regular meat, fresh vegetables, cooked vegetables, pickled vegetables, many different salads, spreads, fresh and compote fruits, all sorts of attachments, sweet and salty dishes). To their taste and preferences, absolutely everyone could choose. There were several dispensers in the hotel where everyone could tap their drinking water. In and out of the restaurant (on the beach and by the pool) there were bars offering soft and alcoholic drinks and very good coffee. The hotel also included the so-called "Water world" - Several pools (for children and adults), many water features and attractions for children (various slides, toboggans, fun showers), entertaining programs for children and adults were provided by young animators. The hotel was not situated right by the beach, but it took only a few minutes to walk to the beach. There was also an electric car between the hotel and the beach, which took anyone who just didn't want to walk to the sea shore for some reason. I also want to mention two people who deserve an extraordinary award. 1. The head of the hotel's restaurant, Mr. Erioni, who was responible for the smooth running of the restaurant (cleanliness, no queues due to a vacancy at the table, extremely helpful and obliging staff). When necessary, Mr. Erioni personally helped his subordinates. 2. The young, extremely pleasant Filipino masseuse Leonor. I've never before I had such an amazing massage. To Both - Mr. Erion and Ms. Leonor, I hereby wish to express my admiration for the perfectly done work. But not just to praise -- I suppose not only I would welcome the shower handrail in the bathroom. And at least a little shelf to put away soap or shampoo while showering.

Gedineerd op deze fantastische locatie op het dakterras met uitzicht op de zonsondergang. Het personeel legt je geheel in de watten en het eten is verrukkelijk! Een echte aanrader als je eens bijzonder uiteten wilt in Golem.